Sky-click call centre VOIP

With more than 8000 companies registered and more than 5400 active agents, SKY-click & Skipi are looking for investors or strategic partnerships for their international development. SKY-click offers two VOIP products, coupled with online marketing solutions which have an important development potential in the field of ecommerce sites and contact centers.

SKY-click has received a number of awards and nominations, including that of Business 2.0:

SKY-click chosen by Business 2.0 among 31 of world’s hottest startups

“It’s not just Silicon Valley,” notes Business 2.0, and we couldn’t agree more.
Business 2.0 looked worldwide to find the best Web 2.0-fueled services based outside the United States and came up with an impressive list of companies powering the next generation of technology growth.

We’re quite proud to note that SKY-click was among them.
Listed 11th among 31 sites to watch, from Joost to Babelgum to Stardoll, our CEO, Pascal Rossini is featured prominently on a special section the leading U.S. technology magazine’s site. SKY-click is among only a handful of business-to-business companies included in the list.

Thanks to the Business 2.0 team and to our customers all around the world.

SKY-click was reviewed by TechCrunch:

Sky-Click: your web call-center with Skype

Web Call centre solution Sky-Click opens today

SKY-click was reviewed by Rich Tehrani (TMC President) who blogged: "This sort of service is amazing to me. The main reason I am blown away is the integration of the products and services from Skype to salesforce.com. As more integrated solutions proliferate companies are now free to mix and match solutions web 2.0 style and will eventually end up with call center 2.0 applications. This is where the excitement in the market is for me."

SKY-click received the "Best of Show" Award at TMC's Internet Telephony Conference & Expo at Fort Lauderdale in 2007.

SKY-click is featured in the Skype Extras gallery; with more than 309 million registered Skype users, this placement gives SKY-click an important visibility.

Some figures for August 2008

SKY-click:

• Number of customers: 6884
• Number of agents: 4188
• Number of downloads: 3646

Skipi: 

• Registered users: 1109
• Agents: 1371 

A few links on SKY-click:

Perspectives from an Indian VC

TMCnet Contributing Editor Susan J. Campbell: SKY-click Releases SKIPI - The Free Call Center

VoIP Buzz: Call Centers Just Got a Whole Lot Cheaper

TechieQuest: Sky Click: Your web call-center with Skype

Network Computing: Sky-Click: Contact Centers for Skype

21 Talks: Sky-Click unleashes the future of call centers

KillerStartups: Sky-Click.com - Add a Call Center to your Website

The SKY-Click platform will undergo maintenance on Friday March 14th of March at 12 a.m. Central European Time (UTC/GMT +1 hour).

The SKY-Click service could be stopped during a short period of time and customers may experience difficulties with their call re-direction, backoffice or service access during the afternoon.

We apologize for any inconvenience this may cause and thank you for your patience. If any trouble occurs, please contact us at support@sky-click.com and we will get back to you as soon as possible.

Inspired by Andrew Flusche's post on the Call Center Consultant blog:

Instead of trying to find a call center to hire you, why not start your own? It’s much easier than you would think! We’ll get you started setting up your own call center.

Pick a space
To work at your office or your home, you need a work space.
At a minimum, you’ll need a place to sit and a work surface (table or desk). Make sure you have sufficient lighting as well. Since you’re going to handle phone calls, you do need a fairly quiet work area.

Get a computer
The backbone of your call center will be a computer. But we’re not talking about a super computer or some fancy gaming machine.
All you really need is a basic computer that can get on the internet. No huge monitors required. No fancy speakers or equipment. Just a computer, ADSL internet connection, and a headset.

Download Skype
If you’ve never used Skype before, it’s time to get acquainted. This will be the key to your call center.
The download is free and you can even call other Skype users for free. But if you want to make and/or receive calls to/from regular phone lines or send calls to regular phones, then that costs money. You load up your account with credits, and then Skype lets you talk away.

Use SkypeOut for each position
With SkypeOut, you are not limited to calling customers with Skype, but you can call any phone number in the world at very cheap prices. Simple and effective.

Use home workers or team members
External home workers or team members already present in the company can respond more precisely and more efficiently to customer call-back requests.

Download the SKY-click Dialer
A small Skype plug-in
http://www.sky-click.com/pages/download_dialler.html

Create unlimited positions
With agent names and related products in the SKY-click administration console.

Easy to run
Copy and paste a small javascript tag into your web site that contains a click to call button and all relevant information.

<SCRIPT language=Javascript xsrc="http://call.sky-click.com/?id=48_31_33"></SCRIPT>

All this totally FREE except for the SkypeOut fees.

You can now open and create a Click to Call Center at no cost to you:

No set-up fee. No monthly charge.

From November 1st, the current version of SKY-click is totally free.

Before the release of SKY-click 2.0 which will offer new functionalities, the standard version of SKY-click will be entirely free. Each company, e-commerce site and support center can create a click to call center with an unlimited number of agents!
All documentation and possibilities are available on the www.sky-click.com website.

We will keep you posted regarding the release of SKY-click 2.0 which will offer disruptive functionalities in the mobile VOIP and Web markets.

FULL BENEFITS
You can take advantage of this special offer with absolutely no change to the
benefits and features of the SKY-click service.

SKY-click ADVANTAGES
It’s now even easier to benefit from our program’s many features including:

• No external agents - Team members already present in the company can respond more precisely and more efficiently to customer calls. No costly infrastructure, a PC or a laptop is all you need!

• No landline, no PBX, no phone.

• No expensive software - No implementation costs.

If you need any assistance or have any questions, please contact the SKY-click Team by email at support@sky-click.com or by using the click to call button on this blog.

Since its introduction, SKY-click has attracted a lot of interest because it dematerializes the traditional call center.

Mainly used by small and medium businesses, SKY-click demonstrates that disruptions can appear beyond the technological and material simplicity of the solution.

Here are a few details:

1st disruption:
The most remarkable aspect of SKY-click’s use has demonstrated that team members already present in the company can respond more precisely and efficiently to customer calls, thus eliminating the need to outsource or hire specialized agents which can be costly to train.

2nd disruption:
The incontrovertible DTMF port of entry for traditional call centers is economically replaced by contextual call buttons that automatically direct website visitors to the appropriate specialist speaking the right language.

On a telephone, it is possible to select the desired services with the DTMF keys. With SKY-click, the button is already programmed to the Web product page with the right product and the available languages. Prospects can further refine the information they are looking for in an interactive way.

By combining the productivity gains and savings made in comparison to a traditional call center, SKY-click offers a low-cost contact center solution for SMEs which allows them to leverage internal knowledge and expertise by directing the call to a specialist already in sales or support role. Web contact information can easily and almost automatically be linked directly to CRM tools. It is therefore interesting to note that a myriad of habits could be disrupted by the appearance of simple products which are accessible to a great number of businesses.

In addition, the organizational heaviness of traditional call centers, where the waiting time is too long and the responses inaccurate, condemns them to evolve toward a more human and less structured communication.

“It’s not just Silicon Valley,” notes Business 2.0, and we couldn’t agree more.

Business 2.0 looked worldwide to find the best Web 2.0-fueled services based outside the United States and came up with an impressive list of companies powering the next generation of technology growth.

We’re quite proud to note that SKY-click was among them. 
Listed 11th among 31 sites to watch, from Joost to Babelgum to Stardoll, our CEO, Pascal Rossini is featured prominently on a special section the leading U.S. technology magazine’s site.  SKY-click is among only a handful of business-to-business companies included in the list.

Thanks to the Business 2.0 team and to our customers all around the world.

Previously the price was $50 per month for up to 5 operators and $20 for each additional operator.

What is new, is the possibility to purchase the SKY-click service for a single operator for only 10$ per month. Additional operators are now available for 10$ per month.

This gives you the flexibility to create your Click to Call Center with the number of operators that suits your business best.

Until the end of June you can take advantage of a LIMITED TIME SPECIAL OFFER

Free 30 Day Trial  with a Customized Set-up included.

Benefit from your own customized Click to Call Center at no extra cost.

Get started today !

You can now open and create a Click to Call Center with a single operator for 10 USD per month and purchase extra operators at the same monthly price. 

This new pricing model affords more flexibility while providing the full benefits of the SKY-click service.  

See below how you can add live human interaction to your website with SKY-click. 

For further questions or information feel free to contact me. 

We invite you to visit the new SKY-click Forum and find out more about what customers are doing with SKY-click’s Click to Call solution and how you can get the best results from the solution. Members have full access to the SKY-click forum and can interact with other SKY-click community members. Visit the Forum today.